Terms & Conditions
Welcome to the eirewood.com website terms and conditions for use (the 'Website'). Please read these terms and conditions carefully before ordering any Products from our site. These terms and conditions apply to the use of this website and by accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below. If you do not agree by these terms and conditions you should not use or access the Website. The prices and availability of the goods, services and promotions advertised on the Website are all subject to change and availability. This website is for use by people who are 18 years and over only.
These terms and conditions do not in any way affect your Statutory Rights.
If you have any question relating to these terms and conditions before you place an order, please contact our Customer Services Team by e-mail: or call us on +353 (0)94 954 5697 between 9.00am to 5.00pm (GMT) Monday to Friday. Our offices are closed every Saturday, Sunday and all Irish Public Holidays.
Information about us
We operate the website www.eirewood.com. We are Éirewood, a company registered in Ireland under company number 454031B and with our registered office at Derry Quay, Cross, Cong, Co Mayo, Ireland.
Acknowledgement and Acceptance of your order
We will notify you by email as soon as possible to acknowledge receipt of your order and to provide you with an order number. If we are unable to fulfil your order following this acknowledgement, we will contact you by e-mail or telephone advising you of this. If you require any information concerning your order please e-mail us at quoting your order number. We may not accept your order if we have identified a product or pricing error or if we are unable to obtain authorisation for your payment. Please note that we reserve the right to reject any offer to purchase by you at any time.
Product Availability
Although we endeavour to provide you with the item requested, occasionally we may be unable to fulfil an order due to unavailability of certain items. In this case, you will be informed as soon as possible and will be given the choice to wait for more stock to become available, cancel the order or order a different item.
Price of Goods
The price listed on the Website (the 'Price') for Éirewood products (the 'Products') will be as stipulated at the time when you place your order on the Website. We are entitled to make adjustments to the price from time to time to take account of any increase in our supplier's prices, or the imposition of any new taxes or duties, or if due to an error or omission the price for the products on the Website are wrong. We are also entitled to make adjustments to the price of Products during sale time and roll out promotions on Products without notice.
Payment
Payment can be made by all major credit cards. Payment will be debited and cleared from your account at the point at which your order is despatched. You confirm that the credit or debit card being used is yours. Please note that all credit/debit cardholders are subject to validation checks and authorisation by the issuer of the card. If the issuer of your payment card refuses to pay or does not for any reason authorise payment to Éirewood, we will not be liable for delay or non-delivery of goods. We retain the legal ownership of all goods until full payment has been made by you and received by us and legal ownership of the goods will immediately transfer back to us if we refund any payment for the goods to you. Risk in the goods transfers to you upon delivery.
Legally Binding Contract
Please remember that when we accept your submitted order for goods on this website, there will be a legally binding contract.
Orders
All orders that you place on the Website will be subject to acceptance in accordance with these terms and conditions. We do not file details of your order for you to access so please print out these terms and conditions and the order acknowledgement for you own record.
Delivery
We will endeavour to deliver the products to you within the lead-time shown to your stated delivery address, where this is practical. However, products are subject to availability and delays may sometimes occur that are outside of our control. Any dates specified for delivery are therefore approximate only. If delivery is delayed for more than 28 days, you have the right to contact us and refuse to accept the products. In these circumstances, we will refund any money paid by you for those products and any delivery monies you have been charged. However, we will not be responsible for any other losses, costs, damages or charges that you may suffer if we delay in supplying or do not supply those products. At the time of delivery you will be required to validly sign-off on the delivery of the products, after which time the products become your sole responsibility. If no one is available to accept the delivery you will receive a written note to advise that a delivery has been attempted. If you are not available to sign for the parcel on the second delivery, the goods will be delivered back to ourselves and there will be a re-delivery charge applicable.
We reserve the right to change our shipping charges in line with costs.
Cancellation
We can change or cancel an order up until it is despatched. If you wish to exercise the right to cancel the order after it has been despatched, we will refund the original purchase price (excluding delivery charges) provided that you have notified us in writing within 7 days post signed delivery having received the Products, and that you have taken reasonable care of the Products and not used them. You have a legal obligation to take reasonable care of the Products while they are in your possession.
Returns Policy
Unwanted or damaged items may be returned or exchanged provided they are received within 7 working days of the original delivery date. We operate a strict notification policy of damages or faults to products. Notifications must be made within 24 hours post signed delivery. Notification can be made by email to or by phone +353 (0)94 954 5697 between 9.00am to 5.00pm (GMT) Monday to Friday. Our offices are closed every Saturday, Sunday and all Irish Public Holidays. Out of hours voice-messaging service will be available on the above line.
No claims will be processed or credit provided until the returned items are received in brand new, unused condition in the original packaging (including labels and care cards). This must be accompanied by a note stating your name, address, email address, contact telephone number, the reason for the return and whether you require a refund or exchange. Send returns to our Online Store, Éirewood, Derry Quay, Cross, Cong, Co Mayo, Ireland. The items remain your responsibility until we receive them.
In respect of determining whether or not a product is faulty/defective, you expressly acknowledge that the Products are handmade and accordingly that each Product will vary somewhat in size, shape and design. No two Products, even within the same Product category or type, will be identical and such differences shall not of themselves indicate that any Product is defective.
Unless the goods are defective, you will need to pay the cost of returning the goods to us. In the case of defective goods, you will receive a full refund including postage and packaging costs. Please note that proof of postage may be required should an item be lost in transit. We cannot provide refunds or exchanges until such proof is provided.
Refunds will be applied to the credit/debit card used to make the original purchase unless otherwise notified. Refunds will be furnished within 30 days of the accepted request.
If you have requested replacements of a higher value, the difference due will be charged to the card used to pay for the original order.
All sale items are considered final sale and not eligible for refunds or exchanges.
For further information on our returns policy, please contact us on +353 (0)94 954 5697 or through our contact form.
Website Images
We make every effort to ensure that the images displayed on our website are as accurate as possible. However, product images displayed on the website may occasionally differ from the respective product names and descriptions due to changes in packaging and /or availability. Please also note, due to the nature of the products there will be small variations in the colour and size. To minimise waste we judge each piece of wood individually and therefore the sizes can vary and sometimes be slightly larger or smaller than stated. Every piece is made to be absolutely unique, so you may not receive exactly what is in the picture, although it will be very similar.
Conformity of Goods
We take every care to ensure that the description and specification of our products are correct at the time of going to press. However, while the colour reproduction of the products is a close representation, we cannot accept any responsibility for any variation in colour caused by the browser software or computer used by you.
Product Specification
All product information contained on this website is for guidance only. We cannot take any responsibility for errors or omissions.
Termination
Éirewood reserves the right to abort access to our internet services if your behaviour is found to be discordant with these terms and conditions at any time.
Written Communications
Applicable laws require that some of the information or communications we send to you should be in writing. When using our site, you accept that communication with us will be mainly electronic. We will contact you by e-mail or provide you with information by posting notices on our website. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
Intellectual Property
No permission is given by Éirewood in respect of the reproduction or use for injurious or commercial purposes of any brand names, product names, designs and any other material shown on this website in which intellectual property rights subsist. ALL RIGHTS RESERVED.
Law and Jurisdiction
Contracts for the purchase of Products through our site and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) will be governed by Irish Law. Any dispute or claim arising out of or in connection with such Contracts or their formation (including non-contractual disputes or claims) will be subject to the non-exclusive jurisdiction of the courts of Ireland.
